Welcome to Mafikl Laundry.
These Terms and Conditions govern your access to and use of the Mafikl Laundry website, mobile application, and associated laundry, dry-cleaning, garment-care, pickup, and delivery services operated by Mafikl Launder Private Limited ("Mafikl Laundry," "Company," "we," "our," or "us").
By registering, placing an order, or using our services, you agree to comply with these Terms and Conditions and our Privacy Policy.
Our services are intended for customers aged 18 years or older who are legally capable of entering into binding contracts under applicable law.
Mafikl Laundry provides garment cleaning and care services, including washing, ironing, steam ironing, dry cleaning, and other services displayed in our application or website.
Our standard service operating hours are 7:00 AM to 10:00 PM, seven days a week, subject to service-area availability, operational capacity, and applicable holidays.
Service availability, processing time, and pricing may vary depending on garment type, service category, pickup location, and selected delivery option.
Customers may schedule laundry pickups through the Mafikl Laundry mobile application.
To place an order, customers must provide accurate information, including their name, contact number, pickup address, and preferred pickup date and time.
We make reasonable efforts to arrive within the selected pickup window. However, pickup times are estimates and may be affected by traffic, weather, operational conditions, or other circumstances beyond our reasonable control.
Customers should ensure that garments are ready for collection and that someone is available to hand them over to the pickup representative.
Customers are responsible for counting and verifying the garments handed over to the pickup representative.
A pickup slip or electronic order record may be provided to confirm the collected items.
Customers should remove cash, jewellery, documents, electronic devices, and other personal belongings from garments before collection.
Detachable accessories requiring separate processing may be treated as individual items and charged accordingly.
Any special cleaning instructions must be communicated at pickup and recorded on the pickup slip or order record.
Customers should report any discrepancy in garment counts as soon as it is identified, preferably before accepting delivery.
Garments may be inspected at our processing facility for visible damage, stains, fabric conditions, and cleaning requirements.
While we make reasonable efforts to identify pre-existing issues, not all defects or damage may be visible before processing.
We exercise reasonable care when handling garments. However, cleaning results depend on factors such as fabric composition, garment condition, dyes, embellishments, and manufacturer care instructions.
Complete stain removal cannot be guaranteed.
Certain fabrics and accessories may be susceptible to colour bleeding, fading, shrinkage, zipper malfunction, or damage to buttons and embellishments during cleaning.
Any responsibility for garment damage will be assessed according to the circumstances, applicable law, and the Company's published claims policy.
The estimated service charges are displayed in the Mafikl Laundry application or communicated during booking.
The final amount may change following physical verification of the garments, their quantities, service requirements, and applicable charges.
Customers will be informed of the finalized charges through an available communication channel, such as SMS or an in-app notification.
Currently supported payment methods include:
Additional digital payment methods may be introduced in the future.
Any advance payment collected by an authorized pickup representative must be documented on the pickup slip or official transaction record.
An invoice or payment receipt will be provided in connection with the completed order.
Service rates may be revised periodically. The applicable price and any additional charges should be communicated before the customer confirms the relevant service.
The estimated delivery date and time will be communicated through the application, pickup slip, or another available channel.
Mafikl Laundry will make reasonable efforts to deliver garments within the communicated timeframe.
Delivery schedules may be affected by garment processing requirements, order volume, weather, traffic, or other operational circumstances.
Where delays occur, we will make reasonable efforts to communicate relevant updates to the customer.
Customers are requested to verify the garment count and general condition upon delivery and promptly report any discrepancy.
Mafikl Laundry offers a 24-Hour Service designed to provide customers with convenient next-day garment delivery.
When a customer schedules an order today, the garments are scheduled for delivery on the following calendar day, subject to successful pickup, service availability, and operational feasibility.
The term "24-Hour Service" refers to next-day delivery, not a guaranteed delivery within exactly 24 hours from the time of booking, order confirmation, or garment pickup.
For example, if an order is scheduled on Monday, its expected delivery day will be Tuesday, according to the confirmed delivery schedule.
Certain garments requiring additional processing time, such as blankets, quilts, carpets, and delicate fabrics, may not qualify for the 24-Hour Service.
Customers will be informed of any service restrictions or additional charges before order confirmation.
Mafikl Laundry will make reasonable efforts to deliver garments on the scheduled next day. Delivery timing may vary due to processing requirements, order volume, weather conditions, or other operational circumstances.
In the event of a significant delay, customers will be informed through an available communication channel.
Customers may cancel an order before the garments have been collected.
Once garments have been collected or processing has commenced, cancellation may be restricted and charges may apply for services already performed, subject to applicable law.
Customers can contact Mafikl Laundry support for cancellation assistance.
We aim to deliver laundry services with reasonable care and professional standards.
Customers are encouraged to report concerns regarding cleaning quality, missing garments, incorrect billing, or damage within 24 hours of delivery to help us investigate promptly.
We may request supporting information, including order details, photographs, pickup records, invoices, or purchase receipts.
Reports received after this period will be reviewed based on the available evidence and applicable consumer rights.
Where a garment is confirmed to have been lost or damaged due to circumstances for which Mafikl Laundry is responsible, the Company will review the claim and determine an appropriate resolution.
Under the Company's existing claims policy, compensation may be assessed up to ten times the processing charge for the affected garment, subject to verification and supporting purchase documentation.
The Company may propose service credits or another appropriate resolution.
Nothing in this section is intended to exclude or restrict rights or remedies that cannot lawfully be excluded under applicable consumer protection laws. Any compensation limit or proposed service-credit settlement remains subject to those rights.
Customers agree to provide accurate contact and delivery information, disclose special garment-care requirements, remove personal belongings from garments, and cooperate with reasonable pickup and delivery arrangements.
Customers must not misuse the application, submit fraudulent orders, impersonate others, or engage in conduct that disrupts services or compromises the safety of personnel.
Customers may be required to register using a valid mobile number and complete OTP verification.
Customers are responsible for maintaining accurate account information and protecting access to their devices and authentication credentials.
Mafikl Laundry may temporarily restrict accounts where reasonably necessary to investigate suspected fraud, unauthorized access, or violations of these Terms.
Account and personal-data handling is further explained in our Privacy Policy.
Mafikl Laundry may offer promotional discounts, coupons, referral rewards, and loyalty coins through the application.
Such benefits may be subject to eligibility criteria, validity periods, redemption restrictions, and offer-specific conditions.
The applicable conditions will be displayed or communicated when an offer is made available.
Promotional benefits generally have no cash value unless expressly stated otherwise.
We process customer information for account management, order fulfillment, pickup and delivery coordination, customer support, and other purposes described in our Privacy Policy.
For further information about the collection, use, retention, sharing, and deletion of personal data, please refer to our separately published Privacy Policy.
Our platform may use third-party technology, payment services, delivery partners, or other service providers.
Third-party websites and services may have their own terms and privacy practices.
Mafikl Laundry is not responsible for independent third-party websites outside its control, except to the extent responsibility arises under applicable law.
We aim to maintain reliable application access and consistent service availability.
However, temporary interruptions may occur due to maintenance, connectivity failures, technical issues, or circumstances beyond our reasonable control.
We will take reasonable steps to restore affected services and address operational issues.
Mafikl Laundry may update these Terms and Conditions to reflect changes in services, pricing practices, operational procedures, or applicable legal requirements.
Updated terms will be published through the website or application with a revised effective date.
Where legally required, customers will receive appropriate notice or be asked to provide consent.
These Terms and Conditions are governed by the applicable laws of India.
Any dispute arising from the use of Mafikl Laundry services will be handled in accordance with applicable Indian law, including mandatory consumer protection provisions and the jurisdiction of competent courts or consumer authorities.
For questions, complaints, service assistance, or clarification regarding these Terms and Conditions, please contact:
Mafikl Launder Private Limited
Techzone 4, Greater Noida – 201306, India
Website: https://mafikllaundry.com
Customer Support: +91 7268082034
Email: mafikllaundry@gmail.com